Index
- Relevant Content
- Balanced and Genuine Reviews
- Respectful Interactions
- Professional Language
- No Advertising
- External Links
- Affiliation Policy
- Avoid Spamming
- Single Account Policy
- Review Verification
- Device Policy
- Content Removal Requests
- Fake Reviews Policy
- Incentivized Reviews
- About our policies
1. Relevant Content
When reviewing a beauty service or product, focus on your experience with the business itself. Reviews should reflect your interaction with the service, not just the product purchased. If the main features of the service or product haven’t been used, your review may not be accepted.
2. Balanced and Genuine Reviews
Avoid overly positive or “marketing-speak” reviews. Reviews should be authentic and balanced. Our content team has the final say on what is considered to be marketing-speak.
3. Respectful Interactions
Personal attacks, threats, or insults directed at others are not tolerated. If you encounter such behavior, report it using the site’s flag icons instead of responding in kind. Retaliation can result in your account being removed.
4. Professional Language
Use professional language in your reviews. Swear words, even if abbreviated or misspelled, are not allowed. Words like “crap” and “damn” are acceptable, but professionalism is encouraged.
5. No Advertising
Do not post advertisements, promotions, or links in your reviews. Product recommendations are allowed if relevant to the context.
6. External Links
Do not post external links that are irrelevant or lead to unsafe/offensive websites.
7. Affiliation Policy
Do not review a listing if you have any current or past affiliation with it, including employment or personal connections. Violating this policy risks penalties to your listing.
8. Avoid Spamming
Refrain from flooding Oxygen Stars with multiple comments, questions, or answers that do not add value. We reserve the right to remove content in bulk and ban accounts responsible for spamming.
9. Single Account Policy
Maintain only one account. You can update your email address in your account settings if needed.
10. Review Verification
Our content team may request additional information to confirm that a reviewer has used the product or service. This information is kept confidential per our Privacy Policy.
11. Device Policy
Reviews written on company-provided devices, such as tablets or office computers, may not be accepted.
12. Content Removal Requests
We consider reasoned and polite content removal requests. Report any content you believe breaches our guidelines or violates rights by clicking the flag icon and providing detailed evidence. We investigate all requests, although we may not respond to each one.
13. Fake Reviews Policy
Fake Positive Reviews
If a business posts fake reviews, we may:
- Place a notice on the listing about fake reviews.
- Remove access to the Brand Management Platform.
- Lock the listing to future submissions.
We use sophisticated tools to identify fake reviews and may impose penalties on businesses trying to manipulate ratings.
Fake Negative Reviews
If you suspect a negative review is fake, report it using the flag icon and provide substantial evidence. A mismatch in the customer’s username and your database alone is not sufficient evidence. We have tools to detect fake negative reviews and may take similar actions as with fake positive reviews.
14. Incentivized Reviews
Incentives for reviews must be:
- Offered equally to all consumers, regardless of their likely opinion.
- Disclosed to the reviewer that the incentive is available for both positive and negative reviews.
- Clearly disclosed to users reading the reviews.
15.About our policies
These policies and standards apply to all Oxygen Srars user generated content, regardless of whether the content is human-generated or AI-generated content, including:
- Text Reviews
- Ratings
- Images
- Videos
- Questions and answers
- Captions
- Hashtags
- Tags
- Links
- Metadata
